Refund and Returns Policy
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
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- Gift cards
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- Downloadable software products
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- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
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- Book with obvious signs of use
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- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
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- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
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- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@responsiveb.com.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@responsiveb.com and send your item to:
Responsive Business Pvt Ltd,
2nd Floor, DERBI,
Near Kudlu Gate,
Bangalore 560068
.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to:
Responsive Business Pvt Ltd,
2nd Floor, DERBI,
Near Kudlu Gate,
Bangalore 560068
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
CANCELLATION
Transfers to Other Batches
- You are free to request your assigned Workshop Manager for a change of batch at any point of time before the commencement of the workshop, at no extra charge. We will be happy to reschedule your batch to a later date that works for you.
- Once you’ve begun the course, if for some reason you’re unable to continue or complete it, we will be happy to accommodate you in a different batch of the same course, at no additional cost.
- If you wish to opt to defer the program to a later batch a second time or more, 10% of the course fee will be applicable for each round of deferral.
Cancellations Prior to Course
For any cancellations by participants prior to the course:
| Hours prior to course date | % Refund you will receive | Rescheduling charges | Substitution charges |
|---|---|---|---|
| More than 48 hours | 50% | US$ 50 (India) US$ 100 (Rest of the world) |
No extra charge |
| 48 hours or within | No refund | US$ 50 (India) US$ 100 (Rest of the world) |
No extra charge |
NOTE:
- You are not eligible for refunds, if you have accessed and downloaded the course material.
- Refunds or credits for rescheduling the training cannot be issued for non-attendance.