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Privacy Notice and Policy

Effective Date:  January 1, 2020 ResponsiveB,  (“ResponsiveB,” “us,” “we,” our”) has created this Privacy Notice and Policy (“Privacy Notice”) to explain our privacy practices with respect to how we collect, use, disclose and otherwise process personal information in connection with operating our business, as well as the rights and choices available to individuals regarding such personal information. Please note, this Privacy Notice does not apply to our processing of employee or contractor data. Please contact ResponsiveB, Inc. via this link https://responsiveb.com/contact-us/ if you have questions about this Privacy Notice. Overview How We Collect Information We collect information by various means:
  • directly from you
  • from our training partners
  • from your employer if it is an enterprise customer
How We Use Your Information We use the information we collect to:
  • operate our business to meet customer needs
  • communicate about our products and services
  • maintain records regarding participation in our courses, exams, and certifications
  • analyze the use of, improve, and promote our products and services
  • comply with laws, rules and our policies
Information We Collect  The information we collect may include:
  • contact and demographic information
  • payment information
  • username and password that you may select
  • information about participation in our courses, exams, and certifications
  • other details you choose to provide to us
  • cookies and other usage information we collect by automated means
Information Sharing We may share the information we collect:
  • within our company
  • with our service providers and business partners
  • with training partners, regarding courses for which an individual registered
  • the party that purchases an individual’s course, certification, or membership (such as an individual’s employer)
  • as required by laws, rules and our policies
  • in connection with a merger, acquisition or another corporate transaction
Table of Contents:
  1. Personal Information We Collect
    1. Whose personal information do we collect?
    2. How we collect personal information?
    3. What types of personal information do we collect?
  1. Opt out of marketing communications
  2. Cookies and browser web storage
  3. Targeted online advertising
  4. Choosing not to share your personal information
Personal Information We Collect Whose personal information do we collect? We may collect personal information about individuals who interact with ResponsiveB, including visitors to our websites and users of our mobile application, course attendees, training partners, SAFe Community members, and customers; and about individuals who take our courses via our training partners. How do we collect personal information? We may collect personal information: Directly from individuals Through our websites and mobile application From our training partners From your employer if it is an enterprise customer What types of personal information do we collect? Personal and business contact information (such as name, job title and employer name, email address, mailing address, and phone number) Payment information (such as credit card number; please note this information is processed but not stored) Username and password that an individual may select in connection with establishing an account with us Information about individuals’ participation in our courses, exams, and certifications, such as information about the courses and exams an individual has taken, and certifications an individual has obtained Information about individuals’ participation in webinars, meetups, Summits, and other events we sponsor Content that individuals may choose to submit via public features of our websites, such as blogs, forums or tools Other information you provide to us (such as in emails, on phone calls, or in other correspondence with us) How We Use Personal Information We may use personal information to: Communicate about the products and services we offer, and respond to requests, inquiries, comments, and suggestions Analyze and enhance our communications and strategies (including by identifying when emails were sent to you and how you interact with them) Operate, evaluate and improve our business, our websites, mobile application, and other products and services we offer (including to research and develop new products and services) Maintain records regarding individuals’ participation in our courses, exams, and certifications, such as information about the courses and exams an individual has taken, and the certifications an individual has obtained Tailor the content we display in our communications and on our websites and mobile application Administer surveys and other market research Identify and engage thought leaders and external experts Comply with law, including legal or regulatory requirements and judicial process Comply with our company policies Protect against, identify, investigate, and respond to fraud, illegal activity (such as incidents of hacking or misuse of our websites or mobile application), and claims and other liabilities, including by enforcing the terms and conditions that govern the services we provide We may also aggregate and/or de-identify any information that we collect, such that the information no longer identifies any specific individual. We may use, disclose and otherwise process such aggregated and/or de-identified information for our own legitimate business purposes – including historical and statistical analysis and business planning – without restriction. How We Disclose Personal Information We disclose personal information for the purposes described in this Privacy Notice or a specific “in-time” privacy notice that we may provide at the time we collect the information. We may disclose personal information to: ResponsiveB corporate parents and subsidiaries Service providers that perform services on our behalf, including: Customer service and support providers Technology providers (including technology support, email and web hosting providers, marketing and advertising technology providers, and email and text communications providers) Payment, shipping and fulfillment service providers ResponsiveB training partners, such as when you purchase a course with the partner or otherwise direct us to do so The party (such as an individual’s employer) that pays for an individual’s course, certification, or membership, regarding the items for which that party paid Our websites and mobile application may also offer features or functionality (such as blogs, forums and tools) that enable individuals to post material publicly. The name or username that the individual provided will typically accompany the public post. When individuals submit testimonials and comments to us, we may publish this content on our websites. With an individual’s consent, we may post the individual’s name and other information s/he permits alongside the testimonial or comment. Unless prohibited by applicable law, we reserve the right to transfer the information we maintain in the event we sell or transfer all or a portion of our business or assets. If we engage in such a sale or transfer, we will – where required by applicable law – make reasonable efforts to direct the recipient to use your personal information in a manner that is consistent with this Privacy Notice. After such a sale or transfer, you may contact the recipient with any inquiries concerning the processing of your personal information. In addition, we may share your information to comply with lawful requests from public authorities concerning legal and regulatory requirements, including national security and law enforcement requirements, and to protect against and prevent fraud, illegal activity (such as identifying and responding to incidents of hacking or misuse of our websites or mobile application) and claims and other liabilities. Cookies and Other Information We Collect by Automated Means We, our service providers, and our business partners, may collect certain information about the use of our websites and mobile application and interaction with our emails by automated means, such as via cookies, web beacons (also known as 1×1 pixels) and other technologies (“Automated Information”). Please see our Cookie Policy for more information on our use of cookies and your choices regarding cookies. We, our service providers, and business partners may collect Automated Information about your online activities over time and across our own and third-party websites when you engage with our websites. In jurisdictions where Automated Information is considered Personal Information, or if we associate Automated Information with personal information, we will treat Automated Information as personal information in accordance with this Privacy Notice.Information we may collect by automated means includes: Details about the devices that are used to access our websites and mobile application (such as the IP address, and type of operating system and web browser) Dates and times of visits to, and use of, our websites and mobile application Information about how our websites and mobile application are used (such as the content that is viewed on our websites and how users navigate on or between our webpages and screens within our mobile application) Information about how individuals interact with our emails, e.g., whether and for how long the email was opened URLs that refer visitors to our websites Search terms used to reach our websites Web browsers may offer users of our websites the ability to disable receiving certain types of cookies; however, if cookies are disabled, some features or functionality of our websites may not function correctly. The “help” menu on most internet browsers contains information on how to disable cookies. We do not currently respond to “do not track” signals or other mechanisms that might enable users to opt out of tracking on our site. Your Privacy Choices The following rights and choices are available to all users. Access or update your information. If you have an account with us, you may review and update certain personal information in your account profile by logging into the account. Opt out of marketing communications. You may opt out of marketing-related emails by following the opt-out or unsubscribe instructions at the bottom of the email, or by contacting us through our website www.responsiveb.com . You may continue to receive transactional, service-related emails including but not limited to information about courses or exams for which you have registered, your certification, and changes in legal terms. Cookies and browser web storage. We may allow service providers and other third parties to use cookies and similar technologies to track your browsing activity on our websites and third party websites over time. Targeted online advertising. Some advertising service providers and business partners that collect information about users’ activities on or through our websites may be members of organizations or programs that provide choices to individuals regarding the use of their browsing behavior or mobile application usage for purposes of targeted advertising. Users may opt out of receiving targeted advertising on websites through members of the Network Advertising Initiative’s  and the Digital Advertising Alliance’s . Choosing not to share your personal information. Where we are required by law to collect your personal information, or where we need your personal information in order to provide a service to you, if you do not provide this information when requested (or you later ask to delete it), we may not be able to provide you with our services. We will tell you what information you must provide to receive the service by designating it as required at the time of collection or through other appropriate means. Legal bases for processing personal information. We use your personal information only as permitted by law. Our legal bases for processing the personal information described in this Privacy Policy appear in the table below.
Processing purpose Legal basis
Provide you goods and services Maintain records regarding individuals’ participation in our courses, exams, and certifications (such as information about the courses and exams an individual has taken, and the certifications an individual has obtained) Processing is necessary to perform the contract governing our provision of a service or to take steps that you request prior to signing up for a service. If we have not entered into a contract with you, we process your personal information based on our legitimate interest in providing the service you access and request.
Operate, evaluate, develop, administer, support, and improve our business, our websites, mobile application, and other products and services we offer (including to research and develop new products and services) Communicate about the products and services we offer, and respond to requests, inquiries, comments, and suggestions Analyze and enhance our communications and strategies (including by identifying when emails were sent to you and how you interact with them) Tailor the content we display in our communications, on our websites and mobile application Administer surveys and other market research Identify and engage thought leaders and external experts To manage our recruiting and process employment applications Protect against, identify, investigate, and respond to fraud, illegal activity (such as incidents of hacking or misuse of our websites or mobile application), and claims and other liabilities, including by enforcing the terms and conditions that govern the services we provide Create anonymous data and/or aggregate data that has been de-identified Facilitate a sale of assets or merge or acquisition These activities constitute our legitimate interests. We do not use your personal information for these activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
To comply with law Processing is necessary to comply with our legal obligations.
With your consent Processing is based on your consent. Where we rely on your consent you have the right to withdraw it any time in the manner indicated when you consent or within the service we provide.
Use for new purposes. We may use your personal information for reasons not described in this Privacy Policy where permitted by law and the reason is compatible with the purpose for which we collected it. If we need to use your personal information for an unrelated purpose, we will notify you and explain the applicable legal basis. No sensitive personal information. We do not request, and we ask that you not provide us with, any sensitive personal information (e.g., information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background or trade union membership) on or through any service we provide, or otherwise to us. If you provide us with any sensitive personal information to us when you use our service, you must consent to our processing and use of such sensitive personal information in accordance with this Privacy Policy. If you do not consent to our processing and use of such sensitive personal information, you must not submit such sensitive personal information through our service. Retention of personal information. We retain personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements, to establish or defend legal claims, or for fraud prevention purposes. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements. When we no longer require the personal information we have collected about you, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible. If we anonymize your personal information (so that it can no longer be associated with you), we may use this information indefinitely without further notice to you. Access. Provide you with information about our processing of your personal information and give you access to your personal information. Correct. Update or correct inaccuracies in your personal information. Delete. Delete your personal information. Transfer. Transfer a machine-readable copy of your personal information to you or a third party of your choice. Restrict. Restrict the processing of your personal information. Object. Object to our reliance on our legitimate interests as the basis of our processing of your personal information that impacts your rights. You may submit these requests by contact us page on www.responsiveb.com .  We may request specific information from you to help us confirm your identity and process your request. Applicable law may require or permit us to decline your request. If we decline your request, we will tell you why, subject to legal restrictions. If you would like to submit a complaint about our use of your personal information or our response to your requests regarding your personal information, you may contact us or submit a complaint to the data protection regulator in your jurisdiction. ResponsiveB is accountable for personal information that it receives and subsequently transfers to third parties acting as an agent on its behalf. If third parties that process personal information on our behalf do so in a manner that does not comply with the Privacy Principles, we are accountable, unless we prove that we are not responsible for the event giving rise to the damage. We also describe the sources from which we collect this information in the section above entitled Personal Information We Collect; and the business and commercial purposes for which we collect this information in the section above entitled How We Use Personal Information. Please note that we may also disclose personal information to (a) comply with federal, state, or local laws; (b) comply with a civil, criminal, or regulatory inquiry, investigation, subpoena, or summons by federal, state, or local authorities; (c) cooperate with law enforcement agencies concerning conduct or activity that we believe may violate federal, state, or local law, (d) when we sell, transfer or otherwise share some or all of our business or assets, including your personal information, in connection with a business transaction (or potential business transaction), or (e) to professional advisors, such as lawyers, bankers, auditors and insurers, where necessary in the course of the professional services that they render to us. These disclosures are not “sales” under the CCPA. Information. You can request information about how we have collected, used and shared your Personal Information during the past 12 months. We have made this information available to California consumers without having to request it by including it in this notice, in the above chart. Access. You can request a copy of the Personal Information that we maintain about you. Deletion. You can ask us to delete the Personal Information that we have collected or maintain about you. How to Submit a Request. To request access to or deletion of your personal information: visit https://responsiveb.com How We Protect Personal Information ResponsiveB maintains reasonable administrative, technical and physical safeguards designed to protect the personal information we maintain against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use. However, we cannot guarantee that the measures we maintain will ensure the security of the personal information. Links to Websites and Third-Party Content For your convenience and information, we may provide links to websites and other third-party content that is not owned or operated by ResponsiveB. The websites and third-party content to which we link may have separate privacy notices or policies. ResponsiveB is not responsible for the privacy practices of any entity that it does not own or control. Children’s Privacy Our websites and mobile application are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under age 13. If we learn that we have collected personal information from an individual under the age of 13, we will delete that information. Changes to This Privacy Notice ResponsiveB reserves the right to change this Privacy Notice at any time. When we update this Privacy Notice, we will notify you of changes that are deemed material under applicable legal requirements by updating the date of this Privacy Notice and providing other notification as required by applicable law. We may also notify you of changes to the Privacy Notice in other ways, such as via email or other contact information you have provided. Online Tracking Opt-Out Guide Like many companies online, we may use services provided by Google and other companies that use tracking technology. These services rely on tracking technologies – such as cookies and web beacons – to collect directly from your device information about your browsing activities, your interactions with websites, and the device you are using to connect to the Internet. There are a number of ways to opt out of having your online activity and device data collected through these services, which we have summarized below: Blocking cookies in your browser. Most browsers let you remove or reject cookies, including cookies used for interest-based advertising. To do this, follow the instructions in your browser settings. Many browsers accept cookies by default until you change your settings Blocking advertising ID use in your mobile settings. Your mobile device settings may provide functionality to limit use of the advertising ID associated with your mobile device for interest-based advertising purposes. Using privacy plug-ins or browsers. You can block our websites from setting cookies used for interest-based ads by using a browser with privacy features, and configuring them to block third party cookies/trackers. Platform opt-outs. The following advertising partners offer opt-out features that let you opt-out of use of your information for interest-based advertising: Google: https://adssettings.google.com Advertising industry opt-out tools. You can also use these opt-out options to limit use of your information for interest-based advertising by participating companies: Legal Dispute: All legal dispute of any kind can only be entertained under Bangaluru Jurisdiction area. ResponsiveB is not liable or answerable to any legal complaint outside Bangaluru jurisdiction area.
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